Membership Terms

These Membership Terms govern your participation in the NOTOXIC® Universe membership program (1C Program), including Essential, Premium, and Signature tiers. By purchasing or renewing a membership, you agree to these terms.

1. Membership Tiers and Benefits

NOTOXIC® Universe offers three membership tiers, each with distinct benefits and privileges. Membership provides access to all brands, community features, and exclusive benefits.

1.1 Essential Tier

Entry-level membership with core benefits:

Brand Access: Access to all NOTOXIC® Universe brands (OneSea, Sustainable Clothing™, HeartQuench, etc.)
Community: Basic community features and NOTOXIC® Circle access
Shipping: Standard shipping rates apply
Impact Tracking: Access to impact tracking dashboard (water saved, CO₂ avoided, chemicals reduced)
Plan C: Eligibility to participate in Plan C circular economy program
Badge System: Earn badges through purchases and engagement
Credit Earning: Earn credits on purchases (standard rate)

1.2 Premium Tier

Enhanced membership with additional benefits:

All Essential Benefits: All Essential tier benefits included
Monthly Credits: Monthly credit allocation (amount varies by billing cycle - monthly or annual)
Free Shipping: Free shipping on orders above ₹1,500
Early Access: Early access to product launches and new collections
Exclusive Content: Access to member-only events, content, and experiences
Priority Support: Priority customer support with faster response times
Enhanced Credit Earning: Higher credit earn rate on purchases
Invite Privileges: Ability to invite friends (invite limits apply)

1.3 Signature Tier

Premium membership with maximum benefits:

All Premium Benefits: All Premium tier benefits included
Enhanced Credits: Higher monthly credit allocation than Premium tier
Free Shipping: Free shipping on all orders (no minimum threshold)
VIP Access: VIP access to events, experiences, and exclusive opportunities
Personalization: Personalized styling services and product recommendations
Exclusive Products: Access to Signature tier exclusive products and collections
Dedicated Support: Dedicated account manager for personalized assistance
Maximum Credit Earning: Highest credit earn rate on purchases
Extended Invite Privileges: Higher invite limits and special invite benefits

1.4 Membership Enrollment

To enroll in membership:

Select your desired tier (Essential, Premium, or Signature)
Choose billing cycle (monthly or annual)
Complete payment for membership fee
Membership activates immediately upon payment confirmation
Benefits and credits are available immediately

1.5 Tier Upgrades and Downgrades

You can upgrade or downgrade your membership tier:

Upgrades: Upgrade anytime; prorated charges apply; benefits activate immediately
Downgrades: Downgrade takes effect at next billing cycle; current benefits continue until period ends
Credits: Credits are tier-specific; unused credits may expire upon downgrade

2. Credits System and Rules

The membership credit system allows you to earn and redeem credits for purchases and services. Credits are a key benefit of Premium and Signature tier memberships.

2.1 Credit Allocation

Credits are allocated based on membership tier and billing cycle:

Monthly Allocation: Credits are added to your wallet upon membership activation and each monthly renewal
Annual Allocation: For annual memberships, credits may be allocated monthly or as a lump sum (as specified)
Credit Amounts: Credit amounts are specified at time of purchase and may vary by tier and promotional offers
Non-Transferable: Credits cannot be transferred between accounts or to other users

2.2 Credit Earning

In addition to allocated credits, you can earn credits through:

Purchases: Earn credits on purchases (percentage varies by tier)
Plan C Returns: Earn credits when returning items through Plan C™ circular economy program
Referrals: Earn credits when invited friends join and make purchases (if applicable)
Engagement: Earn credits through community participation and activities (if applicable)

2.3 Credit Validity and Expiration

Credits are valid for:

Active Membership: Credits are valid for the duration of your active membership period
Expiration: Credits expire upon membership cancellation or non-renewal
Carry-Over: Unused credits from previous billing cycle may or may not carry over (varies by tier and terms)
Expiry Date: Credits may have specific expiry dates (check your account dashboard)
Early Expiry: Credits may expire early if membership is terminated for violations

2.4 Credit Usage

Credits can be used for:

Product Purchases: Apply credits toward product purchases across all NOTOXIC® Universe brands
Service Fees: Use credits for eligible service fees across the ecosystem
Membership Renewals: Apply credits toward membership renewal fees
Partial Payment: Credits can be combined with other payment methods for remaining balance

Credits cannot be used for:

Shipping charges (unless explicitly specified for your tier)
Taxes (GST and other taxes must be paid separately)
Cash conversion or refund
Transfer to other accounts

2.5 Credit Redemption Limits

Credit redemption may be subject to limits:

Redemption Cap: Maximum percentage of order value that can be paid with credits (varies by tier)
Minimum Order: Minimum order value required to use credits (if applicable)
Restrictions: Some products or services may not be eligible for credit redemption

3. Non-Transferability

Membership benefits, credits, and privileges are:

Non-transferable to other accounts or individuals
Tied to the account holder's identity
Cannot be sold, traded, or gifted
Subject to account verification

Violation of transferability terms may result in membership termination and forfeiture of benefits.

4. Membership Fees and Payment

4.1 Membership Fees

Membership fees vary by tier and billing cycle:

Essential Tier: Monthly or annual fee (pricing displayed at checkout)
Premium Tier: Monthly or annual fee (higher than Essential; annual billing offers discount)
Signature Tier: Monthly or annual fee (highest tier; annual billing offers significant discount)
GST: All fees are exclusive of GST; GST is added at checkout
Price Changes: Fees may change; existing members are notified 30 days in advance

4.2 Billing Cycles

Memberships are available in:

Monthly Billing: Recurring monthly payments; higher per-month cost
Annual Billing: One-time annual payment; discounted rate (typically 15-20% savings)

4.3 Payment Methods

Membership fees can be paid using:

Credit/debit cards
UPI
Net banking
Digital wallets
Membership credits (for renewals)

4.4 Renewal and Auto-Renew Terms

By default, memberships are set to auto-renew:

Auto-Renewal: Auto-renewal occurs at the end of each billing cycle
Payment: Payment is automatically charged to your registered payment method
Notification: You will receive email notification 7 days before renewal date
Disable: You can disable auto-renewal at any time through account settings or customer support
Credits: New credits are allocated upon successful renewal

4.5 Renewal Failure

If auto-renewal fails due to:

Payment method issues (expired card, insufficient funds, etc.)
Bank or card issuer decline
Payment gateway errors

Consequences:

Immediate Suspension: Membership is suspended immediately upon payment failure
Grace Period: You have 7 days to update payment method and complete renewal
Retry Attempts: We may automatically retry payment once or twice during grace period
After Grace Period: After 7 days, if payment is not completed:
- Membership is canceled
- All benefits and access are forfeited
- Unused credits expire
- You can reactivate by making payment (new membership terms apply)

5. Badge System Disclaimer

The membership badge system recognizes achievements and engagement:

Badges are earned through specific actions (purchases, Plan C returns, community participation)
Badge criteria may change without notice
Badges are digital and non-transferable
Badge benefits are subject to terms and availability
NOTOXIC® Universe reserves the right to modify or revoke badges

Badges are for recognition purposes and do not constitute a contractual benefit unless explicitly stated.

6. Expiry Rules

6.1 Membership Expiry

Upon membership expiry (non-renewal or cancellation):

Access to membership benefits ceases immediately
Unused credits expire and are forfeited
Account reverts to standard user access
Impact tracking data is retained but access may be limited

6.2 Credit Expiry

Credits expire:

Upon membership cancellation
Upon membership non-renewal
At the end of billing cycle (if not used and carry-over not applicable)

Expired credits cannot be reinstated or refunded.

7. Refund Policy for Membership Purchases

7.1 Cooling-Off Period

You may cancel your membership and request a full refund within 7 days of initial purchase, provided:

No credits have been used
No membership benefits have been utilized
Request is made through customer support

7.2 Partial Refunds

Partial refunds may be considered for:

Annual memberships canceled mid-term (prorated based on unused period)
Technical issues preventing access to membership benefits
Service discontinuation by NOTOXIC® Universe

7.3 Non-Refundable

Membership fees are non-refundable after:

7-day cooling-off period has passed
Credits have been used
Membership benefits have been utilized

8. Membership Changes and Modifications

NOTOXIC® Universe reserves the right to:

Modify membership benefits, features, or pricing
Add or remove membership tiers
Change credit allocation or validity rules
Update terms and conditions

Material changes will be communicated via email 30 days in advance. Continued use of membership after changes constitutes acceptance.

9. Membership Suspension and Termination

9.1 Suspension

We may suspend your membership (temporary restriction) for:

Payment failure or outstanding balances
Investigation of potential violations
Security concerns or suspicious activity
Account verification requirements

During suspension, access to benefits is restricted. Suspension may be lifted upon resolution of the issue.

9.2 Termination by NOTOXIC® Universe

We may terminate your membership (permanent cancellation) for:

Terms Violations:Violation of Terms & Conditions or Community Guidelines
Fraudulent Activity: Fraudulent transactions, payment disputes, or chargebacks
Abusive Behavior: Abusive, harassing, or threatening behavior toward staff or community members
Non-Payment: Persistent non-payment or payment failures after grace period
Account Sharing: Unauthorized sharing or transfer of membership benefits
Legal Issues: Involvement in illegal activities or legal violations

9.3 Consequences of Termination

Upon termination:

All membership benefits and access cease immediately
Unused credits are forfeited and cannot be recovered
Account reverts to standard user access
No refunds are provided for terminated memberships
Re-enrollment may be restricted or require approval

9.4 Termination by Member

You may terminate your membership at any time:

Cancel through account settings or customer support
Membership continues until end of current billing period
Benefits and credits remain available until period ends
No refunds for unused period (except as per Section 7)
Unused credits expire upon period end

10. Membership Access and Privileges

10.1 Access Rights

Membership provides access to:

All Brands: Access to all NOTOXIC® Universe brands and products
Member-Only Products: Exclusive products available only to members (varies by tier)
Community Features: NOTOXIC® Circle access, forums, and community engagement
Events: Access to member-only events, launches, and experiences
Content: Exclusive content, styling guides, and educational resources

10.2 Privileges

Membership privileges include:

Priority customer support
Early access to sales and promotions
Special member pricing (where applicable)
Invite privileges (for Premium and Signature tiers)
Impact tracking and reporting
Badge system participation

10.3 Access Restrictions

Access may be restricted if:

Membership is suspended or terminated
Payment is overdue or failed
Account is under investigation
Terms violations are suspected

11. Membership Transfer and Sharing

11.1 Non-Transferability

Membership is strictly non-transferable:

Account-Specific: Membership is tied to your account and cannot be transferred to another account
Personal Use: Membership benefits are for personal use only
No Sharing: Account sharing or allowing others to use your membership is prohibited
No Sale: Membership cannot be sold, traded, or gifted

11.2 Account Verification

We may verify account ownership:

Identity verification may be required for certain transactions
Suspicious activity may trigger verification checks
Account sharing may result in membership termination

11.3 Invite System

Premium and Signature tier members may invite friends:

Invite Limits: Invite limits apply (varies by tier)
Invite Benefits: You may earn credits or benefits when invited friends join (if applicable)
Invite Restrictions: Invites must be used by new members only; cannot be transferred

12. Dispute Resolution

12.1 Contact Support

For membership-related disputes or issues:

Contact customer support first
Provide details of the issue or dispute
We will investigate and respond within 5-7 business days
We are committed to fair resolution

12.2 Escalation

If dispute is not resolved:

Request escalation to management
Provide all relevant documentation
Management review and decision (within 10 business days)

12.3 Legal Recourse

Disputes are subject to:

Terms & Conditions dispute resolution procedures
Applicable laws and jurisdiction
Arbitration or mediation (if specified in Terms)

13. Contact Us

For membership inquiries, support, or to manage your membership:

NOTOXIC® Universe Membership
Email: [email protected]
Support Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST